FREE SHIPPING ON ALL ORDERS OVER $100
FREE SHIPPING ON ALL ORDERS OVER $100
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Shipping & Returns

DOMESTIC ORDERS

-We provide FREE SHIPPING to Ballarat locals ONLY (Postcodes 3350, 3353 & 3354), standard delivery is 1-2 business days. This option can be applied at checkout, if people outside of Ballarat chose this shipping option then the order will NOT be accepted.

-We use AusPost Standard Shipping (3-5 business days)

-If your order has not arrived within the allocated time period please contact AusPost with the tracking ID supplied to you.

-Ky&Co is not responsible for any lost, stolen or damaged shipments. All claims must be taken up further with AusPost.

-Please note that during busy holiday periods your order may be delayed. We apologise for any inconvenience caused. Please contact us if you have any questions about your order at ky@kyandco.com.au.

 

INTERNATIONAL ORDERS

-We ship globally and use Australia Post for all of our orders. 

-For all our international customers, all items are priced in Australian Dollars (AUD) and you will be charged in AUD.

-Prices do not include any relevant overseas customs duties, foreign taxes or other fees which may apply, all of which are the responsibility of the customer. If required, we advise you check with your local customs office for more information. 

-Please allow 10-20 working days for your order to be received. If you have not received your item within this time period, please contact the shipping company using the Tracking ID which will be provided to you via email once your item has been dispatched. 

-Please note that during busy holiday periods your order may be delayed. We apologise for any inconvenience caused. Please contact us if you have any questions about your order at ky@kyandco.com.au.

 

 

RETURNS

Ky&Co will NOT accept refunds on products if you simply change your mind.

We will happily accept returns on any items where a fault is present.

It is the customers responsibility to inspect the product for a fault and notify Ky&Co within 5 days of receiving your order. Items being returned must be in perfect, original condition (unworn). Items must be received by Ky&Co within 10 days of Return Authorisation.

Please DO NOT send any returns to Ky&Co prior to contacting us via email and being issued a Return Authorisation. Any items being sent without contacting us will not be accepted.

For any returned items you will NOT be refunded the shipping cost and you will be responsible for the cost of return shipping to both Ky&Co, and back to your postage address.

We suggest (highly recommend) using Registered Post as Ky&Co will not be responsible for any lost items.

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